CANCELLATION POLICY
We operate a 48 Hour Cancellation Policy, this enables us to offer the lesson to another pupil with plenty of notice to them.
If we have to cancel the lesson due to unforeseen circumstances, we will endeavour to inform you at the earliest opportunity. We do not cancel lessons lightly, as doing so results in a loss of income to the driving instructor. We would therefore request that, should you have to cancel with less than 48 hours’ notice, you understand that the lesson has to be charged at full price.
Whilst we understand that life can get in the way, and things happen. If you cancel persistently, i.e. more than 3 times with, or without, giving 48 hours’ notice, we will have to remove you from my diary and offer your lesson to someone else on the waiting list.
LESSONS AND PAYMENT
All lessons must be paid for in full in advance before the lesson date, this can be done by bank transfer. We do not accept cash payments.
If you wish to pay by bank transfer, the account details will be given upon request.
PLEASE NOTE: to benefit from the reduced prices on a block booking, the block must be paid for up front. Having e.g. 4 lessons without paying then paying for the block on the 5th lesson will not be an option.
If a block is paid for, lessons using the block payment, must be arranged within 6 months of payment. e.g. if you pay me for a block of 10 lessons on the 1st January, the lessons must be arranged or taken by 1st July. If you take 5 lessons and then decide to take a break, and we don’t hear from you for 6 months or more, the remaining lessons will be forfeited.
We will always endeavour to arrive on time to conduct the lesson, there are times however when, due to traffic, we may arrive late. If we are going to be 10 or more minutes late, we will call or text to let you know.
If you wish to finish the lesson at a location other than your pick-up address, please inform us, ideally before the lesson or at the start of the lesson, as it could affect the arrival time for the next pupil, therefore we may have to finish your lesson a little earlier.
GIFT VOUCHERS
- All vouchers issued by us, L on Road Driving School Ipswich, are subject to the following terms and conditions. When you place an order for a voucher and we, L on Road Driving School Ipswich accept it, a legally binding contract is made, the terms and conditions of which are set out below.
- These are the voucher terms and conditions only, a separate contractual relationship will be created between you and the Driving Instructor, under separate terms and conditions. We will not provide details of approved driving instructors. You will be responsible for making arrangements and paying the Driving Instructor directly and they will be liable to you directly for their actions or inactions..
- Your voucher will be sent to you via email, upon acceptance of your order. Check all your folders including junk folders, and in any event if you have not received within 72 hours, please contact us and we shall investigate or reissue your voucher.
- Vouchers cannot be replaced if they are lost, corrupted or redeemed by persons not authorised by you. If you are sending a voucher on, we strongly recommend that you use a secure service. The voucher has no monetary value and cannot be exchanged for cash and it is not refundable. We reserve the right to reject any voucher where we believe it to have been tampered with, believed to be fraudulent, replicated or in any other way unacceptable. Should we discover any voucher claims to be fraudulent after their payout, you shall be liable to claim back any amounts sent to you or your instructor.
- Where you are the Learner Driver and to be redeeming the voucher directly, please retain your driving lesson receipt, as proof of purchase, this shall be required when redeeming. The voucher can be redeemed through an L on Road Driving Instructor. We will require consent and ID confirmation where the redeemer is any third party not the Learner Driver named on the receipt, and the voucher cannot be transferred to another person. We may contact your Driving Instructor after receiving a driving lesson receipt to prevent fraudulent activities, if the Driving Instructor is not willing to talk to us, we have the right to refuse the redemption.
- Where you are the Learner Driver you will have the option to share with us the Driving Instructors payment details in order to process payment directly. You will need to ensure you have gained the Driving Instructors permission to be able to share their personal details in accordance with the Data Protection Act 2018 and we shall not be liable for any claims for such where this is not complied with.
- Where you are the Driving Instructor, the voucher can be redeemed through L on Road Driving School Ipswich. The cash value redeemed will be sent to you via bank transfer within 5 working days of receipt of your request. You will be required to input payment details at the time of redemption, it is your responsibility to ensure that these details are correct, we shall have no liability for issuing payments to the incorrect person where you have entered incorrect details.
- Vouchers can both be redeemed in exchange for driving lessons or against any selected digital products on any New Driver Programme websites.
- We can’t guarantee your instructor will accept the voucher and redeem such, we are happy to call your instructor and explain the redemption process to them, however we shall only make one attempt at contacting them and let them know how to contact us. We shall not be responsible for pursuing such and shall have no liability where they do not redeem the voucher within the validity period, or accept the voucher, and no refunds shall be payable in this instance.
- You may redeem part or the full value of the voucher at any time, subject to full information regarding the driving lesson and where applicable a receipt being presented at the time of redemption. If your driving lesson is more than the value of the voucher, you will only be able to redeem the value remaining on the voucher and the difference shall be paid by you. Receipts used to redeem the voucher should at least contain details of the Learner Driver, the driving instructor , the date of lesson purchase, and the price paid for such, they should be a valid receipt in normal standard format and not any editable format.
- THE VOUCHER IS VALID FOR A PERIOD OF 6 MONTHS from the date of purchase and cannot be extended for any reason. Vouchers can only be redeemed during their validity period, provided the lessons have been booked and paid for before expiry. We shall not be responsible where an instructor does not accept a voucher or redeem such within the expiry date and you shall remain liable for payment for that lesson.
- We will not use your details to send you marketing communications.
- Nothing in these terms and conditions seeks to, or will, limit or exclude your statutory rights – including, but not limited to, your statutory rights as a consumer, where applicable.
- We have a 14 day refund policy, the purchaser will need to contact us within 14 days to receive a full refund. There is no need to return any digital or physical products to receive a refund, because as soon as the refund is issued, then the voucher will be voided.
BEHAVIOUR
At all times we will remain professional, courteous, and respectful and as such, we expect the pupils whom we teach to behave in the same way.
Abuse, either verbal or physical will not be tolerated and will be actioned upon immediately, by requesting that you leave the car immediately, we will then terminate the lesson and no further lessons will be conducted.
Do not drink a large amount of alcohol the night before a lesson (no alcohol is ideal), you will still be over the limit at lunchtime the next day, if we suspect that you may be over the limit, for example if there is a smell of alcohol, we reserve the right to refuse to let you drive, if this does happen, you will be charged the full fee for the lesson.
Please also ensure that you are not under the influence of any drugs or prescribed medication which prohibits driving.
VEHICLE POLICY
Smoking is not permitted in the car, this includes the use of any type of e-cigarette or vapour device, you are welcome to request a smoke break during your lesson, but you will have to exit the car.
All mobile phones and messaging devices must be switched (ideally) off or put on silent with no vibrate, this will minimise the distractions experienced whilst on your lesson.
HEALTH
Please ensure that you inform me of any health issues which could affect your short term ability to drive, e.g. panic attacks, asthma attacks, sudden migraines, severe anxiety etc.
Do not drink a large amount of alcohol the night before a lesson (no alcohol is ideal), you will still be over the limit at lunchtime the next day, if we suspect that you may be over the limit, for example if there is a smell of alcohol, we reserve the right to refuse to let you drive, if this does happen, you will be charged the full fee for the lesson.
Please also ensure that you are not under the influence of any drugs or prescribed medication which prohibits driving. Any indication that you are under the influence of any drugs will cause an immediate end to the lesson